If hardware problems are encountered by an iPhone or other Apple product, Apple technicians conduct a device review to decide if it can be quickly fixed or if the device must be fully replaced. However, without replacing the unit, the firm will soon be able to fix items like Face ID sensors and even cracked rear glass on iPhone 12 models.
Apple today revealed in an internal memo sent by MacRumors to Genius Bars and Apple Approved Service Providers (AASP) that technicians would have to access a new method that would enable them to fix more parts of the iPhone 12 mini and iPhone 12 without the need for a replacement device.
The new “iPhone Rear System” will enable The company to replace the logic board, the Face ID sensors, and even the iPhone’s rear glass, according to the report. Right now, the company will only give you the option of replacing the device with a new one if you take an iPhone with one of these problems to Apple.
Basically, the cameras that still need a new unit are the only components that would not be eligible for the same-unit repair. Although the display is also not replaceable with this new form, without having to replace the whole iPhone, Apple can already have a new display.
For instance, if a customer has an iPhone 12 mini with broken rear glass, technicians can replace the entire rear portion of the device with the new enclosure attached to the original display and the rear camera. For this purpose, according to Apple, the customer’s monitor and rear camera must be free from damage or functional failure so that their device can qualify for this same-unit repair process.
This would potentially decrease the service time at Apple Stores and AASPs since customers often have to wait a few days until the new device is received, while some repairs can be done in-store. This is part of its effort to decrease the carbon footprint of the commodity it produces, the company says.
In all countries where the iPhone 12 mini and iPhone 12 are sold, Apple says the latest repair method will be available. For now, at least, iPhone 12 Pro and iPhone 12 Pro Max are not eligible for repairs to the same device.